Videohub360 is a digital WordPress product. Because digital products can be downloaded, accessed, and used immediately after purchase, all sales are generally final once product access or download access has been provided.
Videohub360 is a digital downloadable product. Once your purchase has been completed and product access, download access, license access, or update access has been provided, the purchase is generally final and non-refundable.
We do not provide refunds for downloaded products unless the item is materially not as described, does not work as described and cannot be fixed, or another refund condition described in this policy applies.
Before requesting a refund, please review the product description, documentation, setup guides, installation instructions, compatibility requirements, and available support resources.
If you are experiencing a technical issue, please contact support first. Many issues can be resolved through correct installation, setup guidance, configuration review, plugin compatibility checks, hosting checks, or a product update.
A refund request may be considered in the following situations:
To the extent permitted by applicable law, refunds will generally not be provided in the following situations:
If Videohub360 does not work as described, we may require details about the issue before making a refund decision. This may include screenshots, error messages, system information, plugin/theme conflict details, license details, order information, temporary diagnostic access, or other reasonable information needed to verify the problem.
If the issue is caused by a confirmed product bug, we may attempt to fix the issue by providing support guidance, a patch, an update, or a workaround before approving a refund.
“Not as described” means the product is materially different from the description, preview, or advertised functionality available before purchase.
A product is not considered “not as described” only because you dislike the design, expected a different workflow, assumed an unlisted feature was included, did not understand how to use it, or later decided that the product does not fit your project.
Because Videohub360 is a digital product, downloading, accessing, activating, or using the product may make the purchase non-refundable unless the item is materially not as described or another eligible refund condition applies.
This policy is intended to protect both customers and the product owner from misuse of downloadable digital products.
Support renewal purchases are generally non-refundable once support access has been renewed, extended, used, or connected to an existing license.
A support renewal refund may be considered only if the renewal was purchased in error, not used, not applied, or if promised support is not provided according to the applicable support terms.
Refund requests must be submitted within 30 days of purchase unless a longer period is required by applicable law.
Requests submitted after this period may be declined, especially if the product has been downloaded, accessed, activated, updated, or used.
To request a refund, contact us at:
support@videohub360.com
Please include your name, account email, order number, license key if applicable, purchase date, and a clear explanation of why you believe the purchase qualifies for a refund under this policy.
Refund requests are reviewed on a case-by-case basis. We may ask for additional information, troubleshooting details, screenshots, website environment details, or other evidence needed to evaluate the request.
Submitting a refund request does not guarantee that a refund will be approved.
If a refund is approved, access to Videohub360 may be revoked. This may include voiding the license key, disabling update access, removing support eligibility, disabling downloads, and terminating the right to use the refunded product.
After a refund is processed, you must stop using the refunded product and remove it from any websites where it was installed or activated.
If you file a chargeback or payment dispute instead of contacting us first, your account, downloads, license access, updates, and support access may be suspended while the dispute is reviewed.
We encourage customers to contact us directly so we can review the issue and attempt to resolve it fairly.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded. If applicable law gives you additional rights, those rights will apply.
We may update this Refund Policy from time to time. When changes are made, the updated version may be posted on this page with a revised effective date.
The refund policy in effect at the time of your purchase will generally apply to that purchase unless applicable law requires otherwise.
Review the features, demos, documentation, and license policy before purchasing Videohub360.